Have you received an item of clothing or footwear which does not fit properly?
We know shopping online for shoes and clothes is challenging because you can't try them on prior to purchase. That's why at Catch we're happy to take back anything that doesn't fit properly and offer you a replacement if stock is available or store credit, albeit with some conditions (see below).
Please follow the steps below to lodge a return:
- Sign-in to Catch and go to "My Account"
- Click on "My Orders" to see your purchase history
- Find the relevant order number and click on the "Request Return" button
- Fill in the returns form and click "Submit Request"
Please allow up to 48 hours for us to review your claim and respond.
Please keep in mind the following conditions for return. Your return request will be considered only where the item in question is:
- returned within 28 days of order;
- not used or worn (with original tags and/or packaging); and
- not damaged in any way*
*When returning your item, please wrap the box with plastic or paper and do not affix any tape to the product packaging.
Please note: A $25.00 or 20% (whichever is lower) re-stocking and returns handling fee will apply to accepted change of mind returns, unless an exception applies - our Returns Team will advise whether this fee will be waived.
Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.