If you have you received an item of clothing or footwear which does not fit properly, we're here to help.
Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus.
This may result in delays in us receiving and processing your request.
We apologise for any inconvenience that this may cause, however be assured that we will complete your request as soon as it reaches us!
To organise a replacement and return your product, you can view this short video or follow the steps below.
Click on the video for more information or follow the instructions further below:
We know shopping online for shoes and clothes is challenging because you can't try them on prior to purchase. That's why at Catch we're happy to take back anything that doesn't fit properly*** and offer you a replacement if stock is available or store credit, albeit with some conditions (see below).
Please follow the steps below to lodge a return:
- Sign-in to Catch and go to "My Account".
- Click on "My Orders" to see your purchase history.
- Find the relevant order number and click on the "Request Return" button.
- Fill in the returns form and click "Submit Request".
Please allow up to 48 hours for us to review your claim and respond.
***Please note that if a product has been correctly sent to you, as per your order, a return under these circumstances falls under our change of mind policy. See more here.
Once your request for a return (RMA) is approved, it's easy to send you item/s back to us:
Please keep in mind the following conditions for return. Your return request will be considered only where the item in question is:
- returned within 28 days of order;
- not used or worn (with original tags and/or packaging); and
- not damaged in any way*
- In original sealed packaging. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under change of mind.
*When returning your item, please wrap the box with plastic or paper and do not affix any tape to the product packaging.
Change of mind returns are not accepted for intimates, including underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available, which you can read about here.