Updated 23rd March 2020
We are here for you
As the situation around coronavirus (COVID-19) continues to evolve, we want to reassure you that we’re here for you to support you during this difficult and challenging time.
The quickest and easiest contact method is our online/email form.
- Online Form Click on "Submit a request" and follow the drop-down menu to send us your enquiry.
- General Inquiries 1300 222 824 - Disruption, unable to accept phone calls.
Due to current unprecedented circumstances in relation to the COVID-19 virus we are currently experiencing a combination of a surge in queries and shortages of staff in our offices which has affected our ability to take in phone calls.
- Club Catch Priority Customer Service 1300 551 996 (Members Only) - Disruption, unable to accept phone calls.
Catch Support hours:
- Monday – Friday 9am – 9pm AEDT.
- Saturday - Sunday 9am – 5pm AEDT.
Marketplace Phone Support hours:
- Monday – Friday 9am – 5pm AEDT.
Excludes Christmas day, Boxing Day, New Years Day, Good Friday, Easter Sunday and Anzac Day.
We look forward to assisting you.