To get a better idea as to where your parcel is via your Catch account, click on the video or follow the instructions further below:
Login to your Catch account and click on My Orders under My Account:
Search for the order you require and click on "Show Order Details".
Your order status bar will advise as to where your order is currently at in terms of delivery. The green bar covers the steps until dispatch (item leaving warehouse). By clicking on the TRACKING link, you will see the progress as the carrier takes the order from the warehouse to the destination.
Dispatch times from Catch and our Marketplace:
- Catch orders from our dedicated warehouses usually take 1-2 business days to ship.
- Special Orders are dispatched from our warehouse within 2 - 4 weeks – Includes personalised items.
- Marketplace and Third-Party orders are dispatched independently from the suppliers warehouse and can take 2-5 business days.
- Bulky & Oversize orders vary depending on the size and delivery carrier.
The above do not include time in transit. Once dispatched from our warehouse, your delivery will arrive based on your location/postcode via Australia Post and independent carriers, you may contact them directly for an ETA.
Please note, we are unable to refund orders that are currently in transit.
For estimated delivery times, click HERE.