Catch offers a standard 12 month warranty on selected products. To read our full Warranty terms and conditions, click here.
In the event you need to contact us about your product warranty, please submit a request.
Different products will be covered by different warranties. Please see the respective product page to review the warranty before purchasing.
Our products also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Sellers on our marketplace are third-parties and independent from Catch.
When you purchase a product from a Marketplace Seller, you are buying it directly from the Seller, and not from Catch. Marketplace Sellers have their own policies and procedures in relation to warranties.
Marketplace Sellers may outline their policies in the product listings or on the Seller profile page.