A shipping dispute may occur when your products have not been received within the promised date or when the item received is damaged or faulty.

If any of the above has occurred, please contact the Seller directly so they can assist with your concerns. You can do this using the “Contact Seller” button in your Catch account. If after two days they are unable to offer you a satisfactory resolution, you can initiate a dispute by contacting Catch Customer Service.

What evidence or documents do I have submit after initiating a dispute?

When you start a dispute against a seller, the more information you can provide to support your case, the better. This includes:

• Photos of product in case of damage
• Delivery acknowledgement receipt
• Correspondence between you and the seller
• Anything else that can support your case