A shipping dispute may occur when your products have not reached you on the promised date or when the item received is damaged or shipped in separate deliveries or parcels which don’t arrive.

If any of the above has occurred, please contact the Seller direct so they can resolve your concerns. You can do this using the “Contact Seller” button in your Catch account. If after two days they are unable to offer you a satisfactory resolution, you can initiate a dispute by contacting Catch Customer Service.

What evidence or documents do I have submit after initiating a dispute?

When you start a dispute against a seller, the more information you can provide to support your case, the better. This includes:

• Photos of product in case of damage
• Delivery acknowledgement receipt
• Anything else that can support your case