You can find the answer for these questions under the Seller’s shipping policy, delivery terms and conditions. Each Seller has different delivery terms and conditions, please read those policies carefully before placing an order.
If your goods have not arrived within the specified time or they are damaged, please contact the Seller via your Catch account. If you are not satisfied with their response, you can open a dispute by contacting Catch Customer Service.
What evidence or documents do I have submit after initiating a dispute?
When you start a dispute against a seller, the more information you can provide to support your case, the better. This includes:
- Photos of product in case of damage
- Delivery acknowledgement receipt
- Anything else that can support your case