Who is Catch?
We sell over 100,000 different products at amazing prices via our website. The Catch Group recently acquired Brands Exclusive and The Home, and as a customer of theirs, you now have access to everything on our site.
I received an email saying I am now subscribed to Catch
Since Catch have acquired brands such as, Brands Exclusive and The Home all customers and subscribers, have now been transferred over to Catch to keep you in the loop with the 100’s and 1000’s of deals we have on offer.
How do I unsubscribe from receiving Catch emails?
Please contact us via the channels below this article. You may contact us via phone, submitting a request by filling out a form or via chat. Or you can click on the unsubscribe link at the bottom of the email you have received to unsubscribe from the newsletters.
How do I log in to Catch?
The same way you normally would by entering your email address and password. Either visit, www.catch.com.au, or www.brandsexclusive.com.au or www.thehome.com.au
If you receive a prompt that your login has not accepted, please reset your password by visiting: https://www.catch.com.au/reset-password
Who do I contact if I have questions?
Our friendly Catch customer service team, operate between the hours of 9am - 9pm Monday to Friday and 9am - 5pm on Saturday and Sunday(AEST and AEDT). You can contact us via phone on 03 8595 5277, send an email by clicking on "Submit a request" below this article or have a live chat session direct from our helpcentre.
I spoke to Brands Exclusive/The Home Customer Service a while ago and they did not get back to me
I am sorry to hear that Customer Service for Brands Exclusive/The Home did not get back to you regarding your enquiry.
You can contact us via phone on 03 8595 5277, send an email by clicking on "Submit a request" below this article or have a live chat session direct from our helpcentre.
I have store credit on my Brands Exclusive/The Home Account, will it be transferred over?
During the transition of data, your store credit has been transferred over to your new Catch account. When you log into your account, the balance and expiry of the store credit is found under ‘My Account’. If you are unable to view this, please let us know and we can look into this for you. Store credit cannot be exchanged for cash.