If you have an issue or inquiry regarding an order placed on catch.com.au from one of our Marketplace Partners, please follow these steps to raise your customer service inquiry directly with the partner.
- Go to ‘My Account’
- Click on ‘My Orders’ (Catch App: ‘Order History’)
- Click on ‘Show order details’ beneath the selected order (Catch App: click on order)
- Click on ‘Contact seller’ (Catch App: Click on ‘Request Return’)
Please select the most appropriate subject from the drop-down menu.
If your query relates to a product fault, error with your order or missing parts –
Please select “Request Return”
You can select a preferred resolution of a refund or a replacement to assist the seller with as much information as possible.
In order to expedite the process, please attach any relevant images and detailed information in your initial communication.