Sold and delivered by Catch
We generally allow a return for store credit or exchange product where you have changed your mind, provided that the product is:
- returned within 28 days of order;
- for shoes or apparel, items are not used or worn (with original tags and/or packaging);
- not damaged in any way;
- for items that are not shoes or apparel, unopened and in original sealed packaging;
We do not accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under the change of mind policy.
If you purchased an item with ZipPay, AfterPay, or credit card and changed your mind, you will also get store credit (provided that the above conditions are met) instead of a refund through the original payment method.
You are responsible for payment of return postage for change of mind returns. Note that, for hygiene reasons, we do not accept change of mind for intimates, including: underwear, hosiery, socks, swimwear and adult toys. Under no circumstances can we accept change of mind returns for digital access codes or downloadable software.
Remedies for failures and defective goods are still available. For our full terms and conditions on change of mind returns, see www.catch.com.au/terms.
Most requests for returns will be reviewed within 2 business days. Once a product is returned, we will assess your product in line with our terms and conditions, and contact you to advise if your claim is accepted.
Marketplace Sellers - delivered by third parties
Sellers on our marketplace are third-parties and independent from Catch. When you buy a product from a Seller, you are buying it directly from the Seller, and not from Catch. Sellers have their own policies and procedures in relation to change of mind returns.
Returns ordered on catch.com.au from a third-party Seller, will be in accordance with the returns policy set by the seller (not the Catch returns policy). Sellers may outline their policies in the product listings. If their change of mind is policy is not listed, you can contact the Seller through the My Account section in the website.
You must review your order carefully as change of mind returns are given at the sole discretion of each Seller and a Seller may refuse to refund or exchange products for change of mind.
If a seller accepts a return, you will need to follow the returns process outlined by the Seller.