Products Sold by Catch.com.au
At Catch.com.au we aim to dispatch orders from our warehouse within 1-2 business days.
Once dispatched you will receive an email with your tracking information. Tracking information is provided by the carrier company upon collection from the Catch warehouse. From collection please allow 2 business days for the courier companies to updated the details into their systems.
Delivery Times provided by Australia Post are estimates only and (Exclude Bulky Items and special orders), delays may occur during the busy Christmas period.
For orders that are eligible for Express Shipping, the option will be shown at checkout.
|Metro areas||Regional||Rural & Remote|
|Standard Shipping||2-5 business days||2-7 business days||3-10 business days|
|Express Shipping||1-3 business days||1-3 business days||2-4 business days|
Christmas Orders: Please ensure your orders are placed well in advance. In the event that your order is lost or delayed. We will lodge an investigation on your behalf with the courier company. Investigations usually take between 3-5 business days to receive an outcome.
Request for Refunds or Replacements during this time will be denied pending the outcome of the investigation.
Catch will not be held responsible for orders not received in time for their intended purpose
Products Sold by Marketplace Partners
To ensure you get the best prices and quickest delivery, these products are sold and shipped directly from the marketplace seller using their preferred courier company.
The delivery speeds and costs for marketplace items vary by Seller, and are displayed on the product page and during checkout before you confirm your order.
To find out more about your Marketplace order, contact the seller directly by following the below instructions
- Select the order number that relates to your query
- Select "Show order details"
- Select "Contact seller" next to the related product
- Choose the reason from the drop down menu