Australia Post have made some changes due to the increasing impact of coronavirus.
Australia Post is taking action to help protect the health and safety of our staff and customers in relation to the spread of coronavirus COVID19.
From today, the Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one-another.
Further, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a post office or at a residence - will no longer require a signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Australia Post are still delivering however there are some delivery delays and service impacts due to Coronavirus. With many people moving to online shopping and working from home, we are seeing an increase in orders being placed which is resulting in delays.
Delivery delays: your parcel may be delayed up to 7 days.
Delays will mean:
In some cases, we are also having to process and deliver from an alternate locations around the country and you may notice this when tracking your parcel. We are constantly looking at ways to optimise our delivery network to make sure customers receive their parcel as quickly as possible.
Australia Post is experiencing some delays due to higher than normal volumes of online orders, but orders are still being fulfilled and are arriving to customers and on the whole postage and courier services are generally operating as normal.We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.