What is Safe drop?
Safe Drop is when the Australia Post delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not home to receive it.
Note: Applies to Catch In Stock deliveries, some of our marketplace partners deliver via other courier companies and may have their own delivery policies.
What happens to my parcel if no one is at the delivery address to receive it?
Australia Post will make every attempt to deliver your parcel. If a parcel is too big to be left in a mailbox, and no one's at the address when they attempt to deliver it:
- check for special delivery instructions if provided
- look for a Suitable Safe Drop Location (if a signature isn't required)
What addresses and locations are suitable for a Safe Drop parcel delivery?
Australia Post Safe Drop your parcel when we can identify and access a safe, discreet, weather-proof area at the delivery address.
These are the Safe Drop spots (at home or work):
- any safe place on your premises
- at the front door
- in your mailbox (if size allows)
- on the front porch
- under carport / veranda
- by the side gate
Notification will be sent via SMS on the day of delivery by Australia Post:
Its unlikely to Safe Drop your parcel if:
- the front of the property is close to the street
- someone walking past might easily see it
- You live in an apartment or gated community (unless gaining access is easy)
- your parcel would be out in the weather
If Australia Post believe the Safe Drop location is unsuitable, they may choose to leave it in a different spot (and leave a card to let you know where), or to take it to a local Post Office to be collected.
If they deliver it to the Post Office you’ll be notified by card, email or SMS to let you know where and when you can collect your item.
Please note: Australia Post and our fright partners are experiencing some delays due to higher than normal volumes of online orders, but orders are still being fulfilled and are arriving to customers and on the whole postage and courier services are generally operating as normal.